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Global Freight Forwarding Account Executive

Company Name:
UPS
Position Type:
Full-time
Job Summary
The Freight Forwarding District Account Executive develops new business and maintains existing business in the middle market (e.g., $60 thousand to $2 million) range. This position engages in conversion, penetration and retention of accounts within an assigned geographic area. Primary duties include identifying, positioning and expanding opportunities for domestic and international freight. This position promotes internal business relationships (e.g., UPS Package, Sales Service Centers) to identify opportunities for sharing business leads and conducting joint sales calls. He/she supports customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing and other services) are delivered.
Major responsibilities of this position are to generate revenue growth and provide comprehensive customer service. This position produces revenue growth by identifying decision makers, coordinating customer meetings, and developing comprehensive pricing strategies for bundled contracts to enhance customer business. Customer service duties include providing customer tracking and shipment status to answer inquiries, and educating and training customers on technology solutions for tracking, pricing and reporting. The Freight Forwarding District Account Executive assists in establishing standard operating procedures (SOPs) for meeting customer expectations and works with Accounts Receivable to resolve billing disputes.
Other Duties
Maintain the customer resource management system
Compile and generate monthly sales and activity reports
Facilitate customer conference calls
Preferred Competencies
Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer's strategic business objectives
Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products
Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer's business and aligns account strategies to customer goals
Conducts competitive analysis of competitor's offerings and strategies, and maintains awareness of competitive environment
Creates and develops strategies and plans for effectively managing accounts
BASIC QUALIFICATIONS:
Must be authorized to work in the U.S. for this employer.
Must be currently in the same geographic location as the job or willing to relocate yourself there.
Must have Business to Business or Business to Consumer sales experience or UPS experience.
Must be willing to travel.
Bachelor's degree preferred.
Preferred to have experience in Ocean or Air Freight Movement.
Preferred to have experience using Microsoft office products or equivalent software.
OTHER CRITERIA:
Employer will not sponsor visas for position.
UPS is an equal opportunity employer - race/color/religion/sex/national origin/veteran/disability
Company Description:
Founded in 1907 as a messenger company in the United States, UPS has grown into a $49.7 billion corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

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