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IT Help Desk Technician

Company Name:
Gilder Search Group
Great opportunity to jumpstart your IT career with this entry-level IT
position
with great local company.
job
duties may include:
Works in a call center environment to identify, diagnose, and resolve problems for users of the company's
computer
systems including hardware, software, network, Internet, phone, and audio-visual technologies.
Logs, routes, and tracks "support
tickets
" in the Information Technology Department's work order system.
Responsible for achieving help desk targets
Responsible for streamlining processes
Receives, delivers, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
Coordinates timely
repair
of equipment covered by third-party vendor maintenance agreements.
Performs minor desktop hardware repair for equipment that is not covered by third-party vendor maintenance agreements.
Assists other Information Technology groups in creating and maintaining documentation for systems.
Assists in the enforcement of all policies and procedures promulgated by the Information Technology Department.
Performs certain administrative functions related to the management of the Information Technology Department such as inventory control, communications, and invoice reconciliation.

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