Broadband Technician Greenville

Company Name:
Charter Communications
Title: Broadband Technician Greenville
Location: South Carolina-GREENVILLE
Other Locations:
Under limited supervision, perform basic to advanced troubleshooting and
from tap to Customer Premise Equipment (CPE) primarily for residential customers, and occasionally for commercial customers. Complete disconnects, downgrades, upgrades, and all installations as business needs dictate.
Troubleshoot and repair advanced residential customer services from the tap to the connection of the CPE for single, multi-family, multi-dwellings units including, but not limited to, all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN).May perform basic tasks in support of commercial customers, as business needs dictate
Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)
Adhere to TQA standards in accordance to company policy
Follow security procedures to prevent any unauthorized services
Integrate various company services (video, internet, telephone) with customer's equipment
Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network
Escalate unresolved customer issues to supervisor
Clean the premises of all debris and materials after the repair is complete
Educate customer on proper use of services and equipment, including channel lineups, and how to access online help
Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders
Operate communications device in accordance with company policies
Operate Company vehicle in a safe and
manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies
Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results
Assist in providing mentoring to Broadband Apprentice and Broadband Installer technicians
Complete residential site surveys and installation work as business needs dictate
Assist with troubleshooting basic distribution problems associated with the RF, AC, DC portions of the forward and reverse plant as assigned by supervisor
Assist with outage resolution as needed
Adhere to industry specific, local, state and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
Skills / Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld
devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with
operating systems, and a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Moderate understanding of IP networks
Basic understanding of Time Division Multiplexing (TDM)
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)
Related Work Experience/Training
6 months Advanced Broadband Installer or equivalent work experience
Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent work experience
Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards
Skills / Abilities and Knowledge
Ability to use personal computer and software applications
Knowledge of company products and services
Experience with consumer education of products and services
High School Diploma or equivalent work experience
Certifications and/or Licenses
Industry and vendor specific certifications and training (NCTI, SCTE)
This position works face to face with customers
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
Occasionally required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate

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