Clinical Applications Coordinator
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Position OverviewThe Clinical Applications Coordinator is responsible for providing level one clinical applications ticket triage, user access, and support to Crossroads' staff, inclusive of clinic staff as well as the Field Support Office (Corporate) office. This role will serve as the clinical applications helpdesk custodian, completing new user setup/terminations, prescriber setup/terminations, triaging tickets, completing tickets as directed, and assigning tickets to the other team members. The Clinical Applications Coordinator will also work closely with the Clinical Applications Training Specialist to ensure common issues are being brought to their attention for additional training sessions. The Clinical Applications Coordinator will assist in coordinating prescriber e-scripting activations with the Clinical Applications Training Specialist.Essential Duties and Responsibilities include the following and other duties that are assigned. Create and maintain user accounts to include all clinical applications, relevant information as outlined by the Director of Clinical Applications. Troubleshoot issues as reported in tickets from end users and escalate if not able to resolve. Monitor escalated tickets for resolution to increase one's own level of expertise. Coordinate with Clinical Applications Training Specialist to onboard prescribers for EPCS. Assist Director in special projects. Assist other team members in special projects. Testing of changes made in certification system as directed. Monitoring of production site for quality assurance as directed. Documentation and logging of all system changes. Complete required trainings and mandatory training hours. Other duties as assigned. Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow-through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.Education and/or
Experience:
Associate degree and/or minimum of 1-2 years' experience in behavioral health field. Experience with Carelogic EMR preferred. Language Skills:
Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Excellent communication and interpersonal skills.Mathematical Skills:
Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Day in the Life of a Clinical Applications Coordinator Create and maintain user accounts to include all clinical applications, relevant information as outlined by the Director of Clinical Applications. Troubleshoot issues as reported in tickets from end users and escalate if not able to resolve. Monitor escalated tickets for resolution to increase one's own level of expertise. Coordinate with Clinical Applications Training Specialist to onboard prescribers for EPCS. Assist Director in special projects. Assist other team members in special projects. Testing of changes made in certification system as directed. Monitoring of production site for quality assurance as directed. Documentation and logging of all system changes. Complete required trainings and mandatory training hours. Other duties as assigned. Education and Experience requirements:
Associate degree and/or minimum of 1-2 years' experience in behavioral health field. Experience with Carelogic EMR preferred. Hours, Schedule, and Travel (if applicable)Monday-Friday; 8:
00am-5:
00pmPosition Benefits Have a daily impact on many lives. Excellent training if you are new to this field. Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate. Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. Opportunity to save lives everyday! Benefits Package Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Annual Continuing Education Allowance (in related field) Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health day Calm subscription for all employees Recommended Skills Attention To Detail Behavioral Medicine Business Correspondence Calculations Clinical Works Communication Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow-through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.Education and/or
Experience:
Associate degree and/or minimum of 1-2 years' experience in behavioral health field. Experience with Carelogic EMR preferred. Language Skills:
Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Excellent communication and interpersonal skills.Mathematical Skills:
Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Day in the Life of a Clinical Applications Coordinator Create and maintain user accounts to include all clinical applications, relevant information as outlined by the Director of Clinical Applications. Troubleshoot issues as reported in tickets from end users and escalate if not able to resolve. Monitor escalated tickets for resolution to increase one's own level of expertise. Coordinate with Clinical Applications Training Specialist to onboard prescribers for EPCS. Assist Director in special projects. Assist other team members in special projects. Testing of changes made in certification system as directed. Monitoring of production site for quality assurance as directed. Documentation and logging of all system changes. Complete required trainings and mandatory training hours. Other duties as assigned. Education and Experience requirements:
Associate degree and/or minimum of 1-2 years' experience in behavioral health field. Experience with Carelogic EMR preferred. Hours, Schedule, and Travel (if applicable)Monday-Friday; 8:
00am-5:
00pmPosition Benefits Have a daily impact on many lives. Excellent training if you are new to this field. Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate. Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. Opportunity to save lives everyday! Benefits Package Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Annual Continuing Education Allowance (in related field) Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health day Calm subscription for all employees Recommended Skills Attention To Detail Behavioral Medicine Business Correspondence Calculations Clinical Works Communication Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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