Customer Service Manager (Logistics)
We are seeking an experienced and customer-focused Logistics Customer Service Manager to join our dedicated team. As a Logistics Customer Service Manager, you will be responsible for ensuring the highest level of satisfaction for our clients by managing all aspects of the customer service operations. If you have a passion for delivering exceptional service, possess strong leadership skills, and thrive in a fast-paced logistics environment, we invite you to apply for this position.
Responsibilities:
Manage and oversee the daily operations of the logistics customer service department. Build and maintain strong relationships with customers, addressing their inquiries and concerns promptly and professionally. Provide guidance and support to customer service representatives, ensuring they deliver excellent service and meet performance targets. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. Monitor and analyze customer service performance metrics, such as response times, resolution rates, and customer feedback. Identify areas for improvement and implement strategies to enhance the overall customer experience. Collaborate with other departments, including operations, transportation, and warehousing, to ensure seamless service delivery. Handle escalated customer issues and provide effective solutions in a timely manner. Train and onboard new customer service team members, providing them with the necessary tools and knowledge to succeed. Stay up-to-date with industry trends and best practices in logistics and customer service. #J-18808-Ljbffr Recommended Skills Customer Experience Customer Satisfaction Leadership Passionate Performance Management Service Delivery Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Manage and oversee the daily operations of the logistics customer service department. Build and maintain strong relationships with customers, addressing their inquiries and concerns promptly and professionally. Provide guidance and support to customer service representatives, ensuring they deliver excellent service and meet performance targets. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. Monitor and analyze customer service performance metrics, such as response times, resolution rates, and customer feedback. Identify areas for improvement and implement strategies to enhance the overall customer experience. Collaborate with other departments, including operations, transportation, and warehousing, to ensure seamless service delivery. Handle escalated customer issues and provide effective solutions in a timely manner. Train and onboard new customer service team members, providing them with the necessary tools and knowledge to succeed. Stay up-to-date with industry trends and best practices in logistics and customer service. #J-18808-Ljbffr Recommended Skills Customer Experience Customer Satisfaction Leadership Passionate Performance Management Service Delivery Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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