Application Analyst
Day to Day:
Serve as the primary IT liaison with agency business application owners.
Effective at translating business requirements into cost effective technology solutions.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction, and the application of tools for monitoring, management, and optimization.
Responsible for documenting procedures for deployment of products in a manner such that future deployments and redeployments are repeatable with a high degree of success.
Utilizes best practices and adheres to established processes and documentation delivery for the analysis, design, testing and implementation of new/modified computer applications.
Provides superior customer service while managing relationships with end users, business area leaders, partners and vendors to ensure deliverables exceed expectations.
Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.
Participates in release planning activities as scheduled.
Identifies opportunities for improving quality and efficiency of service and develop a strategy for improving cost effectiveness.
Provide hands-on project leadership for varying sized initiatives to support business and IT functions using project management methodologies.
Responsibility consists of leading small to large sized projects, including the management of internal and external resources, timelines, and tasks to ensure all projects are complete on-time and on budget.
Required Skill Sets:
Minimum five (5) years of providing application support PC hardware/software experience in Microsoft Windows and iOS environments Ability to translate application business requirements into effective solutions Strong ability to identify areas of improvement, then provide solutions and implement those solutions Strong knowledge of client and server hardware, operating systems, and applications Recommended Skills Business Process Improvement Business Requirements Business Software Computer Architectures Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Serve as the primary IT liaison with agency business application owners.
Effective at translating business requirements into cost effective technology solutions.
Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction, and the application of tools for monitoring, management, and optimization.
Responsible for documenting procedures for deployment of products in a manner such that future deployments and redeployments are repeatable with a high degree of success.
Utilizes best practices and adheres to established processes and documentation delivery for the analysis, design, testing and implementation of new/modified computer applications.
Provides superior customer service while managing relationships with end users, business area leaders, partners and vendors to ensure deliverables exceed expectations.
Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.
Participates in release planning activities as scheduled.
Identifies opportunities for improving quality and efficiency of service and develop a strategy for improving cost effectiveness.
Provide hands-on project leadership for varying sized initiatives to support business and IT functions using project management methodologies.
Responsibility consists of leading small to large sized projects, including the management of internal and external resources, timelines, and tasks to ensure all projects are complete on-time and on budget.
Required Skill Sets:
Minimum five (5) years of providing application support PC hardware/software experience in Microsoft Windows and iOS environments Ability to translate application business requirements into effective solutions Strong ability to identify areas of improvement, then provide solutions and implement those solutions Strong knowledge of client and server hardware, operating systems, and applications Recommended Skills Business Process Improvement Business Requirements Business Software Computer Architectures Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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