Operations Leader
OverviewAbout EXPREXPR is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest.
The Company operates an omnichannel platform as well as physical and online stores.
Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.
We Inspire Self-Expression.
- powered by a styling community.
Bonobos is a menswear brand known for exceptional fit and an innovative retail model.
UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.
com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.
com online store; and 13 UpWest retail stores and the UpWest.
com online store.
EXPR is traded on the NYSE under the symbol EXPR.
For more information about our Company, please visit www.
express.
com/investor and for more information about our brands, please visit www.
express.
com, www.
bonobos.
com or www.
upwest.
com.
ResponsibilitiesLocation:
Haywood MallThe Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process.
The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose:
We Create Confidence.
We Inspire Self-Expression.
The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.
Key Responsibilities Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience Create an environment built on teamwork and inspiring a Squad mentality Teach support associates to use tools to maximize productivity and achieve brand benchmarks Set the example and coach support associates on engaging with a hospitality mindset Model transformative customer experiences leveraging the Customer Experience Philosophy Drive for results by leading the customer experience as Customer Engagement Leader (CEL) Assist with product launch changes according to company SOP Assist customers as needed on the sales floor with locating product and/or online orders Process shipping and receiving orders according to Express time and efficiency standards Plan and process freight and sensors product Essential Qualifications High school or equivalent education One to three years' experience, preferably in retail or hospitality Willing and able to meet defined availability criteria including nights, weekends and non-business hours Proficient in use of retail technology such as iPads and registers Preferred Qualifications (skills and abilities) Hospitality mindset with a genuine desire to create positive and memorable customer experiences Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Brand ambassador mentality ClosingAn equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
EXPR only hires individuals authorized for employment in the United States.
EXPR is committed to providing reasonable accommodation to individuals with disabilities.
If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to email protected and let us know the nature of your request and your contact information.
Notification to Agencies:
Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreementandapproval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.
Recommended Skills Brand Identity Coaching And Mentoring Communication Customer Experience Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
The Company operates an omnichannel platform as well as physical and online stores.
Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.
We Inspire Self-Expression.
- powered by a styling community.
Bonobos is a menswear brand known for exceptional fit and an innovative retail model.
UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.
com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.
com online store; and 13 UpWest retail stores and the UpWest.
com online store.
EXPR is traded on the NYSE under the symbol EXPR.
For more information about our Company, please visit www.
express.
com/investor and for more information about our brands, please visit www.
express.
com, www.
bonobos.
com or www.
upwest.
com.
ResponsibilitiesLocation:
Haywood MallThe Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving the consistent delivery of customer experiences through the precise execution of the merchandise flow process.
The Operations Leader ensures product is available, sized and properly displayed so that style squad members can deliver a personalized approach to styling that helps to fulfill the Express brand purpose:
We Create Confidence.
We Inspire Self-Expression.
The Operations Leader demonstrates hospitality when engaging with customers and promotes squad interconnectivity by responding to front of house support needs.
Key Responsibilities Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team sport' by actively engaging with colleagues to deliver the very best customer experience Create an environment built on teamwork and inspiring a Squad mentality Teach support associates to use tools to maximize productivity and achieve brand benchmarks Set the example and coach support associates on engaging with a hospitality mindset Model transformative customer experiences leveraging the Customer Experience Philosophy Drive for results by leading the customer experience as Customer Engagement Leader (CEL) Assist with product launch changes according to company SOP Assist customers as needed on the sales floor with locating product and/or online orders Process shipping and receiving orders according to Express time and efficiency standards Plan and process freight and sensors product Essential Qualifications High school or equivalent education One to three years' experience, preferably in retail or hospitality Willing and able to meet defined availability criteria including nights, weekends and non-business hours Proficient in use of retail technology such as iPads and registers Preferred Qualifications (skills and abilities) Hospitality mindset with a genuine desire to create positive and memorable customer experiences Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Brand ambassador mentality ClosingAn equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
EXPR only hires individuals authorized for employment in the United States.
EXPR is committed to providing reasonable accommodation to individuals with disabilities.
If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to email protected and let us know the nature of your request and your contact information.
Notification to Agencies:
Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreementandapproval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.
Recommended Skills Brand Identity Coaching And Mentoring Communication Customer Experience Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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