Customer Advocacy Specialist
This is a hybrid position based in our Greenville, SC office with the flexiblity to work remotely 4 days per week.
Heights Finance is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada.
Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.
We have an upbeat, friendly and fast-paced environment and our employees are excited to be a part of the team.
Weve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, a state-of-the-art call center, and a track record of new product innovation!As a Customer Advocacy Specialist you will be responsible for incoming customer service calls and web submissions and ensuring customers are provided the most efficient service to resolve their concerns.
Professionally answer incoming calls and address customer needs appropriately
Promptly respond to online customer inquires
Gather all details of any customer concerns and enter them in the complaint portal in a timely manner to ensure the concern is addressed
Maintain databases by entering information accurately and in a timely manner
Live Check Verification
Monitor CA Inboxes
High School Diploma or GED certificate required
Effective communication and problem-solving skills
Ability to enter data accurately and quickly
Demonstrated ability to work independently and as a teamBase Pay:
$17.
50-$18.
00The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.
The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are also eligible for the following
Benefits:
Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify for US-based hires.
#CUROHPCURO Supports Equal Employment Opportunity.
CURO (dba Cash Money, LendDirect, Flexiti, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
This commitment is reflected in all aspects of our daily operations.
We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works.
In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.
Requisition Number:
2023-6764 Brand:
Corporate External Company Name:
Curo External Company URL:
https:
//curo.
com/ Street:
101 North Main Street Recommended Skills Communication Customer Demand Planning Customer Service Databases Problem Solving Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
Heights Finance is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada.
Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.
We have an upbeat, friendly and fast-paced environment and our employees are excited to be a part of the team.
Weve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, a state-of-the-art call center, and a track record of new product innovation!As a Customer Advocacy Specialist you will be responsible for incoming customer service calls and web submissions and ensuring customers are provided the most efficient service to resolve their concerns.
Professionally answer incoming calls and address customer needs appropriately
Promptly respond to online customer inquires
Gather all details of any customer concerns and enter them in the complaint portal in a timely manner to ensure the concern is addressed
Maintain databases by entering information accurately and in a timely manner
Live Check Verification
Monitor CA Inboxes
High School Diploma or GED certificate required
Effective communication and problem-solving skills
Ability to enter data accurately and quickly
Demonstrated ability to work independently and as a teamBase Pay:
$17.
50-$18.
00The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average.
The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time employees are also eligible for the following
Benefits:
Paid Time Off, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify for US-based hires.
#CUROHPCURO Supports Equal Employment Opportunity.
CURO (dba Cash Money, LendDirect, Flexiti, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
This commitment is reflected in all aspects of our daily operations.
We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works.
In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.
Requisition Number:
2023-6764 Brand:
Corporate External Company Name:
Curo External Company URL:
https:
//curo.
com/ Street:
101 North Main Street Recommended Skills Communication Customer Demand Planning Customer Service Databases Problem Solving Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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