Call Center Support Specialist
Call Center Support Specialist GreenvilleThe Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking a Call Center Support Specialist to assist our corporate facilities team! We are hiring immediately, and would love to meet you.
The successful candidate will help manage the Facilities help desk.
This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors.
Pay rate of $12-$15 per hour, based on experience and education.
About The Sunshine House:
Bright futures start here! The Sunshine House is much more than daycare for children 6 weeks to 12-years-old.
We help children build a solid educational and social foundation -- with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in 8 states.
Our schools exude a comforting, family feeling, and are led by passionate, supportive early childhood professionals!! Position
Responsibilities:
Deliver facility-related customer support to 100
sites via help desk system, email, and phone.
Diagnose and resolve issues by using established protocols; redirect issues to appropriate resources, as needed.
Accurately process and record calls; maintain accurate and thorough records in database.
Obtain bids from contractors for upgrades and present recommendations for approval.
Requirements
At least 2 years of related experience.
Training or experience in the construction or facilities industry preferred, but not required.
Advanced Microsoft Office skills.
Ability to learn and take initiative to solve problems in a fast-paced environment.
Excellent verbal and written communication skills.
Benefits
Affordable Blue Cross/Blue Shield medical insurance, dental, and vision insurance
Paid vacation, holiday and sick leave
Monday-Friday schedule
Free childcare tuition
Career advancement and growth opportunities
And much more!The Sunshine House is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/sp Recommended Skills Communication Construction Curiosity Customer Service Databases Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
The successful candidate will help manage the Facilities help desk.
This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors.
Pay rate of $12-$15 per hour, based on experience and education.
About The Sunshine House:
Bright futures start here! The Sunshine House is much more than daycare for children 6 weeks to 12-years-old.
We help children build a solid educational and social foundation -- with all the fun of childhood mixed in! We are one of the largest early education and childcare companies in the United States, operating more than 100 schools in 8 states.
Our schools exude a comforting, family feeling, and are led by passionate, supportive early childhood professionals!! Position
Responsibilities:
Deliver facility-related customer support to 100
sites via help desk system, email, and phone.
Diagnose and resolve issues by using established protocols; redirect issues to appropriate resources, as needed.
Accurately process and record calls; maintain accurate and thorough records in database.
Obtain bids from contractors for upgrades and present recommendations for approval.
Requirements
At least 2 years of related experience.
Training or experience in the construction or facilities industry preferred, but not required.
Advanced Microsoft Office skills.
Ability to learn and take initiative to solve problems in a fast-paced environment.
Excellent verbal and written communication skills.
Benefits
Affordable Blue Cross/Blue Shield medical insurance, dental, and vision insurance
Paid vacation, holiday and sick leave
Monday-Friday schedule
Free childcare tuition
Career advancement and growth opportunities
And much more!The Sunshine House is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/sp Recommended Skills Communication Construction Curiosity Customer Service Databases Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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